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Patient and member engagement insights

Explore ways to motivate patients and members to become owners of their physical health while increasing patient satisfaction.

Latest featured insights

White paper

Patient engagement leader

Everest Group recognizes Optum in its 2023 Patient Engagement Platforms PEAK Matrix® Assessment.

Guide

Improve members' health with Optum HouseCalls

Medicare Advantage members receiving in-home assessments saw fewer emergency department visits and inpatient hospital stays across 4 conditions.

Guide

HouseCalls: Reach members where they are

Help manage members’ health through in-home or virtual assessments.

Article

Is poor market visibility compromising your growth?

Optum offers an infographic to help hospitals better understand true growth potential and the potential impact of physician outreach.

 

 

Latest articles

Article

Is poor market visibility compromising your growth?

Optum offers an infographic to help hospitals better understand true growth potential and the potential impact of physician outreach.

Article

Teaming up with task force movement

Learn how Optum Serve is helping to advance the health and well-being of Veterans and spouses in the trucking and cybersecurity workforce.

 

 

Latest case studies and testimonials

Case study

Optimize member engagement through collaboration

A health plan increased in-home assessment rates for their Medicare Advantage members by working with Optum to increase member engagement.

Case study

Payer channel scheduling St. Luke's case study

St. Luke’s Health dramatically increased volumes and decreased costly no-shows with Optum digital scheduling. Learn how your health system can, too.

Case study

Digital scheduling at a rural health system

Learn how a rural health system achieved an ideal patient experience and increased bookings with digital scheduling.

 

 

Latest e-books

E-book

HouseCalls: Helping to care for members where they are

As demand for home and community care grows, Optum® HouseCalls can reach your Medicare Advantage members and assess members’ health needs.

E-book

Behavioral health provider digital access survey

Get insights on how patients access and schedule mental health services online in this e-book, based on original research by Optum.

 

 

Latest guides

Guide

Improve members' health with Optum HouseCalls

Medicare Advantage members receiving in-home assessments saw fewer emergency department visits and inpatient hospital stays across 4 conditions.

Guide

HouseCalls: Reach members where they are

Help manage members’ health through in-home or virtual assessments.

Guide

Telephone lifestyle coaching for veterans

Optum Serve can help Veterans achieve health and wellness goals. Promote well-being, prevent illness and reduce the burden of chronic conditions.

 

 

Latest on-demand webinars

On-demand webinar

Building a connected care model

People feel the disconnect of a siloed healthcare system. Get insights on how to build more holistic care through connected care models.

On-demand webinar

Market for patient engagement webinar

View the public launch of Optum Patient Access and Engagement on demand.

 

 

Latest white papers

White paper

Patient engagement leader

Everest Group recognizes Optum in its 2023 Patient Engagement Platforms PEAK Matrix® Assessment.

White paper

Physician outreach toolkit

Get tools for applying data-driven outreach to develop a successful growth strategy.

White paper

Closing gaps in pain management

More than half of nursing home residents suffer from chronic pain. Read the white paper to learn how we can make a difference in their lives.

 

 

Latest videos

Video

SDOH solutions: Transforming health care for all

Learn from experts how to transform health care by addressing the social and economic factors that impact health outcomes.

Video

The HouseCalls difference: Kim's story

Kim, a HouseCalls advanced clinician practitioner, believes a good day is when she’s helped someone. Watch the video to see her story.

  

 All patient and member engagement insights

Teaming up with task force movement

Learn how Optum Serve is helping to advance the health and well-being of Veterans and spouses in the trucking and cybersecurity workforce.

Gratitude for heroism

Optum Serve is proud to recognize female Service Members and Veterans.

Telephone lifestyle coaching for veterans

Optum Serve can help Veterans achieve health and wellness goals. Promote well-being, prevent illness and reduce the burden of chronic conditions.

Supporting Veteran truckers

Learn how Optum Serve supports Veterans through a whole-health approach to work and life.

Online scheduling covid 19 vaccinations

Learn how Southwest Medical Associates (SMA) used the Optum platform to automate vaccine scheduling and reminders for both shots at once.

Consumer care preferences survey

Optum surveyed more than 1,200 consumers to understand their experiences when accessing care. Download this e-book to read our findings.

Provider telehealth use experience survey

Learn the telehealth features and frustrations providers say impact their virtual care experiences.

Remove roadblocks to behavioral health

Enhance patient access to mental health services online.

Digital scheduling at a rural health system

Learn how a rural health system achieved an ideal patient experience and increased bookings with digital scheduling.

US military entrance processing command

Optum Serve conducts physical and mental examinations for military applicants.

Payer channel scheduling St. Luke's case study

St. Luke’s Health dramatically increased volumes and decreased costly no-shows with Optum digital scheduling. Learn how your health system can, too.

The Physician Liaison Outreach Playbook

Learn how proactive planning is the key to successful physician-to-physician marketing.

Self scheduling boosts access

Learn how ProHealth Physicians used self-guided online scheduling to ease administrative burden and rebound patient volume after COVID-19.

Physician outreach toolkit

Get tools for applying data-driven outreach to develop a successful growth strategy.

Patient engagement leader

Everest Group recognizes Optum in its 2023 Patient Engagement Platforms PEAK Matrix® Assessment.

Virtual urgent care scheduling for telehealth

Optum Patient Access and Engagement connects consumers to virtual urgent care through a national telehealth platform.

Develop your growth strategy

Optum Market Advantage helps you choose your own path forward.

Behavioral health provider digital access survey

Get insights on how patients access and schedule mental health services online in this e-book, based on original research by Optum.

Is poor market visibility compromising your growth?

Optum offers an infographic to help hospitals better understand true growth potential and the potential impact of physician outreach.

Easier access to mental health services

Learn how Refresh Mental Health used online scheduling to simplify consumer access to mental health care.

Global Nurse Advice Line

We support mission-critical programs for federal health agencies.

Optimize member engagement through collaboration

A health plan increased in-home assessment rates for their Medicare Advantage members by working with Optum to increase member engagement.

Driven to bring care to those in need

Optum Nevada’s mobile medical clinic helps promote health and break down transportation barriers for patients in Nevada.

State M&O innovations: Robotics process automation

Robotics process automation can improve maintenance and operations of state Medicaid systems.

Improve members' health with Optum HouseCalls

Medicare Advantage members receiving in-home assessments saw fewer emergency department visits and inpatient hospital stays across 4 conditions.

Extending an independent lifestyle for seniors

The Optum differentiator helps communities attract and retain residents.

The HouseCalls difference: Kim's story

Kim, a HouseCalls advanced clinician practitioner, believes a good day is when she’s helped someone. Watch the video to see her story.

Strategies for incremental modernization

States can build on a step-by-step approach to modernization, incrementally transforming the user experience without disruption.

Speed up the claims process with AI

Read about our Claims Automated Rules Engine (CARE).

Building a connected care model

People feel the disconnect of a siloed healthcare system. Get insights on how to build more holistic care through connected care models.

The impact of in-home health assessments

Learn about the benefits of HouseCalls assessments with these 5 fast facts.

Closing gaps in pain management

More than half of nursing home residents suffer from chronic pain. Read the white paper to learn how we can make a difference in their lives.

HouseCalls: Fewer ED visits, hospital stays

A Yale Medicine study shows how in-home health assessments can help Medicare Advantage members get the care they need.

Reimagining senior care to meet changing demands

Learn about the holistic care that Medicare Advantage Plans can offer your residents. Plans with the Optum Care Model are available.

HouseCalls: Helping to care for members where they are

As demand for home and community care grows, Optum® HouseCalls can reach your Medicare Advantage members and assess members’ health needs.

Defragment care with in-home assessments

In-home assessments can help to improve mental health and other social determinants for seniors. Read about the HouseCalls approach.

Fighting breast cancer with early detection

Early detection is critical to fighting breast cancer; advances in technology are helping.

Patient engagement platform checkboxes

Learn how a platform that covers the full patient journey, from scheduling care to payment and follow-up, can streamline operations and costs.

Market for patient engagement webinar

View the public launch of Optum Patient Access and Engagement on demand.

The Health Equity Alignment Solution (HEALS)

HEALS is a data analytics solution that highlights where and how inequities occur within a community, state or a health plan’s member population.

Addressing the loneliness epidemic and cognitive decline in seniors

To tackle this problem, payers need to take a holistic approach to delivering connection while addressing seniors’ mental and physical needs.

Star ratings are important to Medicare plans

Learn how health plans can improve Star ratings through high-touch strategies.

SDOH solutions: Transforming health care for all

Learn from experts how to transform health care by addressing the social and economic factors that impact health outcomes.

Discover 8 capabilities to power your EHR

Learn how Optum solutions can enhance your EHR for better patient engagement and financial data integrity.

Alma simplifies access to in-network mental health providers with digital self-scheduling

Learn how Alma partnered with Optum to offer frictionless patient access to care through digital-first channels.

HouseCalls: Reach members where they are

Help manage members’ health through in-home or virtual assessments.

Making informed care decisions with accessible health plan data

Learn about a health plan STAR ratings tool that provides residents with clear, interactive comparisons of health plans.

Advancing infection prevention in senior communities

Discover proactive practices for protecting residents from both the common and the unexpected.

Reduce the risks of polypharmacy in nursing homes

Learn 5 tips for effective deprescribing to improve resident quality of life.

How senior care facilities can elevate dementia care

Learn how multi-layered, proactive interventions can help reduce hospitalizations.

See how an Optum care coordinator works

Supporting care, reducing stress, and serving as a point-of-contact are just a few of the benefits care coordinators offer.

Advancing clinical access to whole genome sequencing

Learn how Optum and Illumina are working together to help patients with genetic testing for rare diseases.