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Healthcare technology

Patient Payments

Boost revenue performance and improve patient satisfaction with powerful patient financial engagement solutions.

Enhance revenue performance with e-cashiering solutions

Patient payments comprise over 30 percent of provider revenue. Hospitals are grappling with increased patient collections due to shifts in payer mix and higher patient responsibilities. The outdated revenue cycle, designed for payer reimbursements, struggles to efficiently collect from patients, necessitating a revamped model that enhances the patient financial experience and facilitates easier payments.

Our patient payment solutions allow providers access to expertise and technologies without substantial IT expenditures. Plus, outsourcing can aid in managing backlogs and concentrating on high-value collections, enhancing overall operational efficiency and revenue performance.

Providers who outsource patient payment processing access unclaimed revenue seamlessly with Optum patient payment solutions. 

Patient payments

Software

SmartPay Plus™

Best for:
  • Health systems and hospitals

Our patient payments solution helps providers accelerate collections, improve the patient financial experience and simplify workflows.

Solution suite

Patient Financial Clearance

Best for:
  • Health systems and hospitals

Streamline your financial clearance process, increase collections and reduce front-end denials through optimized and automated workflows.

Service

Patient Access Contact Center Services

Best for:
  • Health systems and hospitals

Discover our strategic patient access and call center services for hospitals, health systems and large physician groups.

Industry insights

Viewpoints on the 2027 CMS Advance Notice

Report

Viewpoints on the 2027 CMS Advance Notice

6 key proposed changes for 2027

GLP-1s: Real-Life Wonder Drugs?

Article

GLP-1s: Real-life wonder drugs?

Hundreds of clinical trials are vetting GLP-1s to treat everything from Alzheimer’s to arthritis. The question is: How will we afford it?

Rewiring the RCM Playbook [White Paper]

White paper

Rewiring the RCM Playbook

Discover how to advance revenue cycle management with AI-driven strategies for healthcare success.