Skip to main content

Case study

Online scheduling for COVID-19 vaccinations

Southwest Medical Associates offers easy vaccine scheduling.

Automated scheduling for vaccine appointments

Southwest Medical Associates (SMA) needed an online scheduling tool to help vaccinate their community. Optum provided SMA with a platform to automate vaccine scheduling and reminders for both shots at once.

They launched the tool in two weeks, granting 8,500+ consumers access to the COVID-19 shot in under 30 days.

Download this case study to learn:

  • How Optum launched online scheduling for a mass vaccination site in under 2 weeks
  • How text reminders helped patients return for their second shot
  • Key results from SMA’s COVID-19 vaccination program

Related healthcare insights

View all
Viewpoints on the 2027 CMS Advance Notice

Report

Viewpoints on the 2027 CMS Advance Notice

6 key proposed changes for 2027

Developing Medicaid Core Set measures for States

Article

Developing Medicaid Core Set measures for States

Discover how Michigan and Virginia took different approaches to meet the federal mandate of tracking care quality for Medicaid and CHIP.

Rewiring the RCM Playbook [White Paper]

White paper

Rewiring the RCM Playbook

Discover how to advance revenue cycle management with AI-driven strategies for healthcare success.