Helping members find in-the-moment support

MICHELLE: In the Moment Support is such a great additional benefit that we have and In moments of crisis, like the one I was in, that's what I needed. My daughter is very intelligent and she's very outgoing. I started noticing the changes pretty quick. She kept saying at first she was eating at work. But it seemed like she was losing weight. I wasn't actually physically seeing her eat. Then at one point she had asked me to order some new clothes for her and that's when I realized the size difference between what I'd ordered a few months before and then where she was now and that's when I got really worried. I remember thinking, how do I know if this is a problem? And then, if it is a problem, how do I address it? I knew we had In The Moment support available, so I reached out to them.

BETH: I'm Beth, and I am a specialist for In The Moment Support. I get to be that person to listen to what's going on, give them support, give them direction. 

MICHELLE: Because I told her, I don't know how to approach this conversation, I don't know where to start. And she said have you called your pediatrician? And when she said it, I thought, oh my gosh, this is so straightforward an approach. But in the moment, I think I was so worried and so stressed. 

BETH: We do always try to give the caller tools that they can use right away and then give them next steps. 

MICHELLE: I called the pediatrician right after I got off the call with her and that ultimately led to the doctor telling us that she needed to be hospitalized and that we would be there for about three weeks. If I hadn't called In the Moment Support, it could have been so much worse. So after we ended up in the hospital, I called back in because I just didn't know what do we have to do next. 

BETH: A lot of times with moms, we talk about what's going on with their child and then we say, how about you? How are you dealing with all of this? 

MICHELLE: And I remember thinking, gosh, I don't know. You don't even think about yourself at that point in time, really. In the Moment Support had said, you have these benefits, therapist or others, if you need them, just giving like information about what was available. I found a good therapist who understood what was going on and could help me understand that situation. 

BETH: In a role like this, we're able to give that support when it's really needed. 

MICHELLE: In the Moment Support was there when we needed them, when it mattered to us. And for my daughter it, frankly, might've saved her life.