Partnering for employee growth and retention

[UPBEAT MUSIC PLAYING THROUGHOUT]

[IMAGE OF COLORODO COUNTRYSIDE]

[Text On Screen – Boulder Community Health is located 30 miles northwest of Denver, Colorado.]

[BILL MUNSON SPEAKING]

BILL MUNSON: The vision of Boulder Community Health

[Text On Screen – Bill Munson, Chief Financial Officer, Boulder Community Health]

is to partner, to create, and care for the healthiest community in the nation.

[VIDEO OF A MAN FISHING]

And our job is to not only take care of people

[VIDEO OF BOYS PLAYING BASKETBALL IN PARK]

who are going through illness,

[VIDEO OF RUNNERS RUNNING ALONG PATH WITH MOUTNAINS IN BACKGROUND]

but also help people live their full potential.

[Text On Screen – In 2021, Optum partnered with Boulder Community Health to help manage and evolve its revenue cycle operations, including transitioning its staff to be Optum employees.]

[VICTORIA RENDON SPEAKING]

VICTORIA RENDON: The staff were really scared.

[Text On Screen – Victoria Rendon, Director, Health Information Management, Optum]

Several of them thought about even leaving

[VIDEO OF A WOMAN IN MASK SPEAKING TO STAFF IN OFFICE]

because they didn’t want to start over and learn things again, learn new technology.

[VIDEO OF WOMEN IN MASKS LISTENING AND A WOMAN SPEAKING IN OFFICE]

[SOPHIA DOEBLER SPEAKING]

SOPHIA DOEBLER: I was very reserved about

[Text On Screen – Sophia Doebler, Health Information Operations Team Lead, Optum]

how this was going to work out for me in terms of my growth in the company.

[BEHRANG D. HARSINI SPEAKING]

BEHRANG D. HARSINI: You have a nonprofit organization

[Text On Screen – Behrang D. Harsini, Director of Revenue Cycle, Optum]

that supports a small, local community, partnering with one of the largest companies in the United States. How do those missions and those cultural aspects align?

[VIDEO OF A WOMAN WORKING AT A COMPUTER]

VICTORIA RENDON VOICEOVER: I think it’s hard sometimes to embrace change.

[VIDEO OF SOPHIA DOEBLER WORKING AT A COMPUTER]

SOPHIA DOEBLER VOICEOVER: But I decided I was just going to take it one step at a time and see where it goes.

[BEHRANG D. HARSINI SPEAKING]

BEHRANG D. HARSINI: Folks that were working in an organization that was rather small, have really grown in ways that I don’t think were possible without this partnership.

[SOPHIA DOEBLER SPEAKING]

SOPHIA DOEBLER: With Optum as a partner, there are definitely more career opportunities. There are more resources available to employees.

[VIDEO OF BEHRANG D. HARSINI SPEAKING WITH BILL MUNSON]

BEHRANG D. HARSINI VOICEOVER: And that really created a sense of there’s a path for me that’s beyond just a job at this organization.

[BEHRANG D. HARSINI SPEAKING]

BEHRANG D. HARSINI: I can move into a role that allows me to have a career.

[VIDEO OF SOPHIA DOEBLER WORKING AT A COMPUTER]

SOPHIA DOEBLER VOICEOVER: My a-ha moment with Optum was the tuition reimbursement program.

[SOPHIA DOEBLER SPEAKING]

SOPHIA DOEBLER: I’ve obtained my computer information systems degree and that’s very exciting.

[VICTORIA RENDON SPEAKING]

VICTORIA RENDON: I definitely feel that I have more opportunity in my personal career and I love it. And I didn’t expect that because I’ve worked at so many organizations where I did not get that.

[Text On Screen – In the first year of the partnership, BCH saw a $6 million revenue improvement and decreased employee attrition by 56%.]

[BEHRANG D. HARSINI SPEAKING]

BEHRANG D. HARSINI: My first job out of college was actually working for Boulder Community Health and I’ve come back and I’ve been able to serve in this role where I believe myself and everybody involved in the partnership, was able to drive some pretty material, you know, positive impact.

[VIDEO OF BOULDER COMMUNITY HEALTH FOOTHILLS HOSPITAL BUILDING]

[VICTORIA RENDON SPEAKING]

VICTORIA RENDON: Boulder is a very healthy community so it’s really important for BCH to be able to offer the services that support that health. It’s important and it’s valued.

[Text On Screen – Optum, Boulder Community Health]

[END MUSIC]